Indria Gillespie

EXPERIENCE

Intech Solutions - Elk Grove, CA 95758
Executive Consultant
April 10, 2000 - Present

Responsibilities:
- Developing, organizing, facilitating, promoting, and managing special events and training seminars/courses.
- Package, promote, and sell marketing consulting to the private and public sectors / business development.
- Project, contract, product, program, and vendor management.
- Developing and determining effective communication and marketing channels.
- Generate and present proposals for business development and the formation of strategic alliances.
- Develop and review contracts and bids for public and private sector projects.
- Compose and implement annual business, marketing, and financial plans.
- Business Development.
- Relationship and direct response marketing; database management.
- Conduct competitive; target market; return-on-investment; and SWOT analysis.
- Planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational goals.
- Composed statistical reports and feasibility analysis based on primary and secondary research.
- Copywriting, editing, and designing of marketing collateral materials (desktop publishing).

Special Projects:
1. Department of Developmental Services: Employment Development (AG019030)
2. System Resources, LLC.: Marketing and competitive analyses.
3. Cultural Sensitivity and Diversity Awareness Course: Developed, facilitated, and marketed to private and public industries
4. Capitol Counseling Service: Research and Feasibility studies.
5. Consultants Associated: Consultant/assistant on contract for the Department of General Services.
6. California Foundation for Independent Living Centers: Grant/proposal writing and research.

International Insurance Institute, Inc. - Folsom, CA
Independent Claims Adjuster - Contractual Assignments
October 14, 1998 - April 7, 2000

Responsibilities:
- Investigated and settled first and third party homeowner and commercial claims in compliance with the California, Texas, Colorado, and Arizona Departments of Insurance regulations.
- Negotiated and attained agreed prices with construction contractors.
- Assisted in training and the facilitation of unit meetings.
- Researched case law for settlement negotiation purposes with insureds, claimants, and attorneys.
- Project/case and vendor management; database management.
- Evaluated engineer's, adjusting firm's, fire investigator's reports.
- Hired engineers, independent appraisers, and fire investigators for their expert opinion.
- Wrote structural damage estimates.
- Corresponded with insureds, claimants, medical personnel and attorneys via verbal and written communication.
- Customer service, researched and resolved liability issues and claimant complaints.
- Composed settlement and coverage analysis reports.

United Technology - Sacramento, CA
January 29, 1995 to October 1998 - Marketing Specialist

Responsibilities:
- Wrote and implemented business, marketing, project, and financial/budgetary plans.
- Developing, organizing, facilitating, promoting, and managing special events and training seminars/workshops.
- Presented and negotiated project proposals to strategic partners for project approval and funding.
- Researched, investigated, and adhered to state and local regulations.
- Recruited and trained contract personnel and trained successor.
- Analyzed and responded to federal, state, and local government's RFPs.
- Conducted return-on-investment; competitive; target market; and SWOT analysis.
- Project management and vendor management; database management. Business development; relationship and direct response marketing.
- Analyzed research conclusions and developed statistical reports and feasibility analysis based on findings.
- Developed and reviewed contracts and bids for public and private sector projects.
- Generated proposals for business development and the formation of strategic alliances.
- Developing and determining effective communication and marketing channels.
- Copywriting, edited, and designed collateral marketing material (desktop publishing).


State Farm Insurance Companies
- Rohnert Park, CA
June 14, 1992 to January 17,1995 - Field Structural and Liability Claims Representative

Responsibilities:
- Investigated and settled first and third party losses regarding homeowner, boat, and small business insurance policies in compliance with the California Department of Insurance regulations.
- Represented the company at claims settlement conferences, arbitrations, small claims court, and mediations.
- Assisted in the training of new representatives and summer interns and the facilitation of unit meetings.
- Researched case law for settlement negotiation purposes.
- Negotiated pricing with construction contractors, settlement negotiations with policyholders, claimants, and attorneys.
- Wrote structural damage estimates.
- Project/claim management and vendor management.
- Conducted inspections and hired engineers, attorneys, appraisers, and fire investigators for their expert opinion.
- Corresponded with insureds, claimants, medical personnel and attorneys via verbal and written communication.
- Composed settlement, coverage, and financial analysis reports.
- Composed letters to tortfessors for subrogation purposes.
- Composed reports on risk exposure, subrogation potential, and other liability issues.
- Attained recorded statements from policyholders, claimants, and witnesses to determine the cause of loss.
- Customer service, researched and resolved liability issues and complaints.
- Attained medical releases to obtain records regarding claimant's injuries.

June 1990 to January 1992: Full-time college student at Northeastern Illinois University.

State Farm Insurance Companies - Schaumburg, IL
May 1991 - August 1991 - Summer Intern:

Responsibilities:
- Investigated and settled bodily injury claims with insureds and claimants in compliance with the Illinois Department of Insurance Regulations.
- Researched current case law for settlement negotiation purposes.
- Investigated and settled policyholder, claimant, agent, and attorney complaints.
- Composed letters to tortfessors for subrogation purposes.
- Conferred with medical personnel and attorneys.
- Compiled weekly statistical reports.
- Assisted with senior adjuster's case management.

EDUCATION

- National University of Sacramento from June 1997 to October 1998, October 1998 earned Masters of Business of Administration emphasis in Marketing.
Outstanding Achievement: Cum Laude and achieved the Leadership Award.

- Northeastern Illinois University, August 1991 Bachelors of Arts in Speech Communications.
Outstanding Achievement: Dean's Scholar

Certificates and Workshops attended:
CA Business Community workshop; CA State Contracting 101; Art of Negotiation; Diversity and Discrimination Prevention Training; Customer Service and Time Management; Ethics; and Dispute Resolution.

OTHER ACCOMPLISHMENTS:

Community Board Member of the Public Health Advisory Board.

COMPUTER SKILLS:

Microsoft Office, PowerPoint, Outlook, MS Word, Paradox 8, Excel, Access, PageMaker 6.5and other software.

MILITARY SERVICE:

Illinois National Guard and the United States Army - Military Police - February 1987 to June 1990
Honorable Discharges

Published two articles in Home magazine.